Return and Refund Policy

Welcome to Tarrvix. Customer satisfaction is important to us, and we strive to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns on eligible products within 7 days of delivery. To qualify for a return, the item must:

·       Be unused and in its original condition.

·       Be returned with all original packaging, tags, and accessories.

·       Not show signs of wear, damage, or misuse.

·       Be eligible according to the conditions outlined below.

Non-Returnable Items

The following items may not be eligible for return:

·       Products damaged due to customer misuse.

·       Items without original packaging.

·       Personal care or hygiene products once opened.

·       Clearance, promotional, or final sale items.

·       Products marked as non-returnable on the product page.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

·       Your order number

·       Product photos

·       A brief description of the issue

Once verified, we will arrange a replacement or refund where applicable.

Refunds

After we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved:

·       Refunds will be processed through the original payment method where applicable.

·       Cash on Delivery (COD) refunds may be issued via bank transfer or another agreed method.

·       Processing times may vary depending on the payment provider.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it may no longer be eligible for cancellation. In such cases, customers may request a return according to this policy.

Shipping Costs

·       Original shipping charges are generally non-refundable.

·       Return shipping costs may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

Refused Deliveries

Orders refused without a valid reason may not qualify for a refund of shipping and handling charges.

Contact Us

If you have any questions regarding returns, refunds, or order issues, please contact us:

Tarrvix Customer Support

📧 Email: tarrvex@gmail.com

📞 Phone: +92 345 9331751

We are committed to providing a reliable and customer-focused shopping experience across Pakistan.

Tarrvix – Quality Products. Trusted Shopping. 🧡